rd111 Privacy Policy

Data We Collect

rd111 collects personal data from you in three ways: data you provide directly when registering and using your account, data we collect automatically as you interact with the Platform, and data we receive from third-party service providers such as payment processors and identity verification services. This section describes each category in detail.

Data you provide directly: When you register an rd111 account, you are asked to provide your full legal name, date of birth, a valid email address, and a mobile number linked to your preferred payment method (bKash, Nagad, Rocket, or Upay). You may also be required to provide a government-issued photo identification document (National ID card or passport) and proof of address for KYC verification purposes. If you contact rd111 support, we retain a record of that correspondence including any attachments you submit.

Data collected automatically: When you access the rd111 Platform, our servers automatically record certain technical data about your device and browsing session. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited within the Platform, session duration, and approximate geographic location derived from your IP address. This data is collected to maintain Platform security, prevent fraud, and improve the user experience.

Data from third parties: rd111 may receive information about you from third-party payment providers (bKash, Nagad, Rocket, Upay, and banking partners) in the course of processing deposits and withdrawals. We may also receive identity verification data from KYC service providers. rd111 uses this data only for the purposes for which it was received and does not combine it with other data in ways that would expand its original purpose.

The table below summarises the categories of personal data rd111 collects and the primary purpose for which each category is used:

How We Use Your Data

rd111 processes your personal data only for legitimate purposes that are necessary to provide the Platform, comply with legal obligations, protect users and the Platform from fraud, and — where you have given us consent — to communicate promotional offers and updates. We do not process your data for any purpose that is incompatible with the purposes for which it was originally collected.

• Account creation and management: We use your identity and contact data to create and maintain your rd111 account, verify your identity and age, and communicate essential account notifications such as password resets, deposit confirmations, and withdrawal updates.
• Payment processing: Your financial data (bKash / Nagad wallet number or bank reference) is used exclusively to process deposits and withdrawals in Bangladeshi Taka (৳). rd111 does not store complete payment credentials and does not use financial data for any purpose beyond transaction processing.
• KYC and fraud prevention: Identity and verification data is used to satisfy Know Your Customer requirements, verify that you meet the 18+ age eligibility threshold, and detect or prevent fraudulent, money-laundering, or other unlawful activity on the Platform.
• Platform security and integrity: Technical data (IP address, device fingerprint, session logs) is used to monitor for suspicious activity, enforce one-account-per-person rules, and protect the integrity of games and wagering markets.
• Responsible gaming: Transaction data and session data are used to power rd111's responsible gaming tools, including deposit limit enforcement, session duration reminders, and self-exclusion implementation. rd111 may proactively reach out to players whose gaming patterns suggest potential harm.
• Legal and regulatory compliance: rd111 may process your data as required to respond to requests from competent legal authorities in Bangladesh, enforce these Terms, or resolve disputes submitted to rd111's internal dispute resolution process.
• Marketing communications (consent-based): Where you have opted in to receive promotional communications from rd111, we use your email address or mobile number to send you information about bonuses, seasonal promotions (e.g., BPL season offers, Eid promotions), and platform updates. You may opt out at any time by contacting [email protected].
• Platform analytics and improvement: Aggregated and anonymised technical data is used to analyse how players interact with the Platform, identify usability issues, and improve the overall gaming experience for all players based in Bangladesh.

Cookies & Tracking

rd111 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to secure your session, and to understand how players navigate the site. A cookie is a small text file placed on your device by your web browser when you visit the Platform. Cookies do not contain executable code and cannot access other files on your device.

rd111 uses the following categories of cookies:

rd111 does not use third-party advertising cookies or cross-site tracking pixels. Analytics data collected by rd111 is anonymised before analysis and is not linked back to individual account holders except where required for fraud investigation purposes.

You may control or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your rd111 account and accessing real-money gaming features. Disabling functional cookies will reset your display preferences on each visit. Disabling analytics cookies will not affect your ability to use the Platform.

Data Sharing & Disclosure

rd111 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment service providers: Your mobile wallet number (bKash, Nagad, Rocket, or Upay) or bank reference is shared with the relevant payment processor solely to execute deposit and withdrawal transactions. Each payment provider operates under its own privacy policy and data handling obligations.
• KYC and identity verification services: Where rd111 uses a third-party KYC provider to verify your identity and age, your identity documents are transmitted securely to that provider for verification purposes only. The provider is contractually prohibited from using your data for any other purpose.
• Game software providers: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others receive your rd111 account identifier and session token to deliver game content. They do not receive your full name, payment details, or government ID.
• Legal and regulatory authorities: rd111 may disclose personal data to law enforcement agencies, courts, or regulatory bodies in Bangladesh where required by applicable law, court order, or to protect the legal rights and safety of rd111 and its players.
• Fraud prevention networks: In cases of suspected fraud, money laundering, or multi-accounting, rd111 may share relevant data with industry fraud prevention services or partner platforms to protect the integrity of the wider online gaming ecosystem.
• Business transfers: In the event that rd111 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to a successor entity. You will be notified of any such transfer and of any change to the applicable privacy policy at the registered email address on your account.

Data Retention

rd111 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required by legal, regulatory, and operational obligations. The specific retention periods applicable to each data category are set out below.

Following the expiry of the applicable retention period, rd111 will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual. Anonymised data may be retained indefinitely for aggregate statistical and analytical purposes.

If you request account closure for responsible gaming reasons (self-exclusion), rd111 will retain a record of your self-exclusion for the duration of the exclusion period plus three years thereafter. This is to prevent re-registration in circumvention of your self-exclusion commitment and is undertaken in your best interest.

Your Privacy Rights

As an rd111 account holder, you have the following rights in relation to the personal data we hold about you. These rights may be exercised at any time by contacting rd111 support at [email protected]. rd111 will respond to all verified data rights requests within a reasonable timeframe and in any event within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data rd111 holds about you, together with information about how it is being used. This is sometimes referred to as a Subject Access Request (SAR). rd111 will provide this information free of charge.
• Right to rectification: If any personal data rd111 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Minor corrections (such as a typo in your email address) can be handled directly through account support.
• Right to erasure: In certain circumstances, you may request that rd111 delete your personal data. This right does not apply where rd111 is required to retain the data to comply with a legal obligation or to defend a legal claim. Where erasure is not possible in full, rd111 will explain what data must be retained and why.
• Right to restriction of processing: You may request that rd111 restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested or while a complaint is being investigated.
• Right to object to marketing: You have the right to object at any time to the processing of your data for direct marketing purposes. If you object, rd111 will cease sending you promotional communications immediately. This does not affect essential account communications.
• Right to withdraw consent: Where rd111 processes your data on the basis of your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to data portability: Where technically feasible, you may request that rd111 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

Data Security

rd111 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly in line with industry best practices and the threat landscape faced by online gaming platforms.

• SSL / TLS encryption: All data transmitted between your device and the rd111 Platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms that your connection to rd111 is secure at all times.
• Encrypted data storage: Sensitive personal data stored on rd111's servers — including identity verification documents and financial references — is stored in encrypted form. Encryption keys are managed separately from the encrypted data.
• Access controls: Access to personal data within rd111's operations is restricted on a strict need-to-know basis. Employees and contractors who handle personal data are bound by confidentiality obligations and receive data protection training.
• OTP-based account authentication: rd111's login system uses one-time password (OTP) verification to provide an additional layer of account security beyond username and password. Players are advised to keep their registered mobile number up to date to ensure OTP delivery.
• Fraud monitoring systems: rd111 operates real-time fraud monitoring systems that analyse session data, transaction patterns, and device fingerprints to detect and respond to security threats before they impact player accounts.
• Incident response: In the event of a data security incident that poses a risk to player data, rd111 will notify affected players via their registered email address as promptly as practicable, and will take immediate steps to contain and investigate the incident.

Despite rd111's robust security measures, no online platform can guarantee absolute security against all possible threats. Players are strongly encouraged to protect their own account security by using a strong, unique password for rd111, not sharing login credentials, and reporting any suspected unauthorised account access to [email protected] immediately.

Policy Updates & Contact

rd111 reserves the right to update or amend this Privacy Policy at any time. The most recent version of this Privacy Policy will always be available at https://rd111.app/privacy-policy. The effective date displayed at the top of this page reflects when the current version was last revised.

Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — rd111 will notify you via your registered email address or via a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following notification of a material change constitutes your acceptance of the updated Privacy Policy.

For all privacy-related enquiries, data rights requests, or complaints regarding rd111's handling of your personal data, please contact the rd111 support team using the details below. rd111's support team is available 24 hours a day, seven days a week, operating in Bangladesh Standard Time (BST, UTC+6).

rd111 is committed to resolving all privacy concerns promptly and in good faith. If you feel that your concern has not been adequately addressed by our support team, you are encouraged to seek independent advice from a relevant consumer or data protection authority in Bangladesh.